Aqua Comms DAC, the operator of Ireland’s first dedicated subsea fibre-optic network interconnecting New York, Dublin and London, announces the successful conclusion of Phase 1 of the CloudSmartz Acumen360™ Digital CX Portal automation rollout programme.  The programme is designed to automate as many customer-facing processes within Aqua Comms as possible, from customer enquiries to billing, to provide a world-class user experience.

Acumen360 from CloudSmartz enables service providers to quickly deploy digital customer experiences and introduce SDN-based on-demand, automated services, and digital operational efficiencies.

“From strategy to execution, the team at CloudSmartz has been a pleasure to work with,” states Nigel Bayliff, CEO, Aqua Comms.  “We first started talking to CloudSmartz last year at ITW 2017, and continued down the strategic path of customer portal creation and digital transformation solutions that affect our most important assets – Aqua Comms’ valued clients.”

This comprehensive platform is a turnkey solution for small to mid-size Communication Service Providers (CSPs) and can serve as a catalyst for large CSPs allowing for a fast-path to digital transformation that is necessary for leadership in the market.

“Our relationship with Aqua Comms has been first-class and the Aqua Comms implementation of our Acumen360 customer portal has been a great learning experience for both parties,” comments Dan Wagner, CEO, CloudSmartz.  “We look forward to delivering the later phases and providing Aqua Comms with a leading-edge capability to manage their customer and partner requirements.”