Huawei Marine has signed a three-year maintenance and support agreement with Suriname Guyana Submarine Cable System (SGSCS).

This is the third maintenance and support contract SGSCS has signed with Huawei Marine. After eight years of working together, SGSCS customers looked to Huawei Marine once again for its high-quality work and fast response in delivering services.

As the first large-capacity broadband submarine cable network in the region, the SGSCS submarine cable system connects Suriname, Guyana, and Trinidad, with a total length of 1249 km. During its eight-year warranty period, Huawei Marine’s professional maintenance team provides customers with 7x24x365 Helpdesk and Customer Service Request Handling, and provides Remote Emergency Support for critical issues, meeting the SLA time limit of the contract. Over Huawei Marine’s eight years working with SGSCS, the transmission equipment’s software and NMS software were successfully upgraded.

In the new 2018 maintenance and support agreement, Huawei Marine will optimize the maintenance service based on the SGSCS network’s running status in recent years to provide technical support services for new devices. Based on facilitating a stable network operation, the aim will be to develop an Equipment Health Check and Network Evaluation Optimization to detect hidden trouble and potential risks.

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The 2018 SGSCS New Maintenance Contract Signing Ceremony

Wu Menghan, director of Huawei Marine’s Network Technical Service Dept, said, "Since 2010, the HMN maintenance team has always been able to quickly and effectively respond to customer hardware or software faults, provide professional technical solutions in a timely manner, and actively respond to customers' telecom equipment technical consultation and problems. With the recognition and trust of the customer, we will continue to maintain the fast and high-quality maintenance service and help the rapid development of digital interconnection in the region."

Telecommunication Company Suriname (Telesur) said the following in a statement, “Telesur started as a consortium partner in 2009 with their Submarine cable system SGSCS. This cable system serves Suriname, Guyana and Trinidad and is the first submarine cable to Suriname and Guyana. The design and implementation was done by HMN. Although this was our first submarine cable, the implementation was without any complications and on schedule. As customers, we are satisfied with the solution and the service and support we received and still receive from HMN. We are satisfied with the after sale service we receive from HMN. We receive enough attention from HMN to stay informed on the development of their roadmap.”

In the same statement, GTT said, “With the Suriname Guyana Subsea Cable System (SGSCS) coming into operation in 2010 the cable system electronics and passive branching unit was supplied by Huawei Marine. Their team was responsible for integrating the undersea repeaters into the cable system, the instillation of the electronics, commissioning and testing of the subsea equipment. This was effectively completed with Telesur and GTT sharing the use of common equipment in Miami, Trinidad, Guyana and Suriname. This allowed for the shared use of the Huawei OSN equipment ASON functionality. Huawei Marine has always been responsive to any reported issues on the SGSCS system. Their response is always in a very timely manner.  We have had multiple upgrades that were conducted on the system and Huawei Marine has always ensured that the customers’ needs are captured and that their design and solution satisfies the customer’s requirements. To date we have a system that is very stable with multiple layers of protection that has much growth capacity.”